Once an order has been confirmed, it is processed automatically and cannot be modified/canceled
You have 30 days from the order's receipt date to return your items for full refund or Drover Credit note
For exchange an item, please return the item you wish to exchange and place a new order with new requirement, we offer free shipping for any exchange item
Please note personalised items such as Monogrammed products are not eligible for any return or exchange
For Return and Exchange, please send an email to Contact@droverclub.com for further instruction
Payment are made through by credit/debit card, or by Apple Pay
Please not that your bank may apply currency conversion fees
Please note that if your order is being shipped to an address differing from the credit card's Billing Address, we might request a picture of your ID or credit card matching the billing address
Europe, USA and International orders are subject to duty and custom fees. We are not responsible for these charges. The free shipping on orders over £150 does not cover duty and/or custom fees.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Please note all products are " Made to order " to reduce material and environmental wastes, which essentially means the order will take longer than usual.
You will receive an order confirmation email when your payment and order has been processed and you will receive another email from us once your order has been dispatched from the warehouse.
The current delivery times from initial ordering to your doorstep are as follow :
You will be notified via email in advanced if there are any shipment delays
We ship worldwide, the shipment times and costs vary depending on your geological locations. Please see at below for our current shipping rates.
The rest of the world
Please make sure to provide us with correct shipping address, including any room or apartment number
Please note we don't ship to PO boxes.
In case of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.
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