SHIPPING 

  • We ship worldwide, the shipment times and costs are vary and depending on your geological locations. Please see at below for our current shipping rates.

     United Kingdom
 

  • We currently offer Free shipping to UK with no minimum order

  • Shipping to UK usually costs £4 with free over £ 50

  • We use Royal Mail and DPD for UK shipment 

  • Shipment times may vary once the item has left the warehouse

 

     

       Europe 

  • Shipping to European countries costs  £ 9 per order

  • We use Royal Mail recorded and DPD for Europe shipment 

  • We offer free shipping on EU order over £ 100

    USA

  • Shipping to USA costs £ 15

  • We use Royal mail international or USPS for US shipment

  • We offer free shipping on US order over £ 150

     The rest of the world 

      

  • Shipping to international countries costs £ 15 per order 

  • We use Royal mail international for International shipment 

  • We offer free shipping on International order over £ 200

  • Please make sure to provide us with correct shipping address, including any room or apartment number 
     

  • Please note we don't ship to PO boxes.

  • In case of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.

ORDER PROCESSING & DELIVERY TIME


 

  • Please note all products are " Made to order " to reduce material and environmental wastes, which essentially means the order will take longer than usual.

  • You will receive an order confirmation email when your payment and order has been processed and you will receive another email from us once your order has been dispatched from the warehouse.

  • The current delivery times from initial ordering to your doorstep are as follow  

 
      UK Delivery                        -     7   - 10 working days

       Europe Delivery               -    10 - 14 working days 

       USA Delivery                     -    14 - 20 working days 


       International Delivery    -   14 - 20 working days

  • You will be notified via email in advanced if there are any shipment delays. 

DUTY & TAXES

  • Europe, USA and International orders are subject to duty and custom fees. We are not responsible for these charges. The free shipping on orders over £ 150 does not cover duty and/or custom fees.

  • An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.

 

  • Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

 

PAYMENTS METHODS
 

  • Payments are made through by credit/debit card, or by Paypal, also by Clearpay
     

  • Please note that your bank may apply currency conversion fees.
     

  • Please note that if your order is being shipped to an address differing from the credit card’s Billing Address, we might request a picture of your ID or credit card matching the billing address.

 

RETURN/EXCHANGE POLICY
 

  • Once an order has been confirmed, it is processed automatically and cannot be modified/canceled.
     

  • You have 30 days from the order's receipt date to return your items for full refund or Drover Credit note.

  • For exchange an item, please return the item you wish to exchange and place a new order with new requirement, we offer free shipping for any exchange item.

  • Please note personalised items such as Monogrammed products are not eligible for any return or exchange.

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